The card came with a 5 year warranty, so I wrote to SanDisk and their response is either take it back to where you bought it or send it by post at your expense to the Czech Republic!!
See below for the full e-mail correspondence. In these circumstances is the warranty worthless?
Yours frustrated
Ian
Dear Ian,
Thanks for contacting SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
Thank you for the information provided.
If format did not resolve the issue, unfortunately, it seems that the card is defective and needs to be replaced.
As we mentioned in our previous email SanDisk does not refund for defective items and a refund would be possible only at place of purchase.
If you wish to replace the card with SanDisk please provide the following information
- Phone number
- Complete address (no P.O Box please)
SanDisk stands by its warranty and we are glad to help you with your warranty replacement as soon as we have established that your device is qualified for replacement.
Should a replacement be required we recommend that you take your device back to your place of purchase as this is the quickest way to get your warranty replacement.
If you would like SanDisk to process the warranty replacement please follow these steps:
Please send your old SanDisk device back to our depot in the Czech Republic via trackable mail service. Please note that SanDisk is not responsible for the cost of mailing the device to us.
All other information, including the address of our depot, will be provided to you via email and can also be found in following link:
Return Merchandise Authorization (RMA) process for Europe, Middle East & Africa (EMEA) customers.
You will receive your brand new replacement product (which might not be in retail packaging) by courier at no cost to you within 7-10 business days of receipt of your original device at our depot.
We shall be waiting for your update. Thank you for your kind cooperation.
Please refer to your My SanDisk at http://kb-eu.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.
Also, you can visit http://kb-eu.sandisk.com our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk's products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://forums.sandisk.com to provide you with the most complete answers possible.
Best regards,
Georgios G.
SanDisk Technical Support
Customer By Email (Ian Pratt) 07/09/2013 12:44 AM
Dear Sirs,
The card is not write protected but comes up with an intermittent error “ Write error”.
The card is blue SDHC 4 8GB made in China. The number on the card is BI1112821731D.
It was purchased at a Carrefour supermarket in Draguignan France.
The card was packaged as new. No R on the card anywhere.
Yours
Ian Pratt
From: SanDisk Support
Sent: Monday, July 08, 2013 12:45 PM
To: ian.pratt5@btopenworld.com
Subject: Faulty SDHC card; write protected [Incident: 130707-000267]
Response Via Email (Georgios G.) 07/08/2013 02:45 PM
Dear Ian,
Thanks for contacting SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
I understand that your 8GB SD memory card appears write protected.
Please let us know, have you attempted to format the card using a computer? If yes, what was the exact error message you received when format failed?
In order to eliminate the issue you are having, please visit the following article from our online Knowledge base and let us know if the issue is now resolved. As format will erase all data from your card please make sure that you have everything backed up prior to proceeding.
Memory card is write protected or locked
Formatting a drive or device using Disk Management
In case you own a Mac, please follow instructions below:
Formatting on a Mac computer
Please allow us to inform you that SanDisk does not refund for defective items, but it only replaces them with the exact same product. A refund could be an option though at place of purchase.
Should we determine that the card needs to be replaced, we require the following information so that we can verify the authenticity of your memory card and register it for warranty purposes:
- Serial number (take note of all the numbers that you can find on the card)
- Color of your card
- Information printed on the front of the card
- Place of purchase
- Do you see the letter "R" or the word "Refurb/Refurbished" at the back of the card?
- How was the product packaged at the time of purchase?
- Physical damage (Yes/No)
- Phone number
- Complete address (no P.O Box please)
SanDisk stands by its warranty and we are glad to help you with your warranty replacement as soon as we have established that your device is qualified for replacement.
Should a replacement be required we recommend that you take your device back to your place of purchase as this is the quickest way to get your warranty replacement.
If you would like SanDisk to process the warranty replacement please follow these steps:
Please send your old SanDisk device back to our depot in the Czech Republic via trackable mail service. Please note that SanDisk is not responsible for the cost of mailing the device to us.
All other information, including the address of our depot, will be provided to you via email and can also be found in following link:
Return Merchandise Authorization (RMA) process for Europe, Middle East & Africa (EMEA) customers.
You will receive your brand new replacement product (which might not be in retail packaging) by courier at no cost to you within 7-10 business days of receipt of your original device at our depot.
We shall be waiting for your update. Thank you for your kind cooperation.
Please refer to your My SanDisk at http://kb-eu.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.
Also, you can visit http://kb-eu.sandisk.com our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk's products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://forums.sandisk.com to provide you with the most complete answers possible.
Best regards,
Georgios G.
SanDisk Technical Support
